As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at email@example.com
Customs Fees & Charges for Overseas Delivery
Orders that are shipped overseas may be subject to custom duties, and these are not included in the purchase price. As the buyer, you're responsible for these charges - unfortunately we have no control over them and cannot predict what they may be. Customs policies vary widely from country to country. If you'd like any further information, you should contact your local customs office.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make firstname.lastname@example.org and we will process an insurance claim on your behalf.
Cancellations & Refunds:
We offer a 14-day no quibbles returns policy (or 20 days for overseas returns), which begins from the date you received the goods. If you contact us outside of the 14-day period we will not refund the order (unless defective/damaged). All unwanted goods should be returned in a resaleable condition. This does not affect your statutory rights. For more information on your statutory rights please visit http://www.consumerdirect.gov.uk/.
Orders for stock items cancelled after 48 hours are subject to a £10.00 GBP administration fee whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. However, orders for customized holograms will incur a 100% charge in the event of cancellation once production has begun, as they cannot be restocked. Refunds will only be issued to the original credit card that you use when placing your order.
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